The Marquee Package Interval is set to 5 seconds and the Wallboard is set to update data every 15 mins, so i am not sure why Marquee isn't showing 1 abandon for today. Both abandon calls happened prior to 11 AM (Over 45 mins ago) so the data should match. When i look at the data from Marquee it shows only 1 Abandon calls. I run a Queue Summary Report for a Workgroup for today and report shows 2 Abandon calls. I am trying to find documentation on the reporting differences between Marquee and ICBM When i look at the raw data coming from Marquee, it is matching what are Wallboard is displaying, but that Data isn't matching what our Supervisors are seeing in ICBM Queue report. ![]() We have now switched to a new Wallboard system (Korybt) and getting reports that the Abandon Stat is wrong. Belonging & safety Self-efficacy, self-esteem Friendship skills Study Skills Motivation Emotional Management Mindfulness. ![]() ![]() Marquee has been up and running in our for sometime now and i had no reason to touch it or research it.
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