![]() Performs other duties as necessary and assigned to keep the department running smoothly.Interfaces with Lead or Manager regarding any and all departmental concerns.Answers patient and referring office questions or directs them to the appropriate department.Verifies patient understands all prep instructions. Effectively provides any patient warnings and explains preps to the patient, using terms the patient can understand.Obtains answers from patients to all pre-appointment clinical questions built into the RIS based on exam.Accurately schedules exams for the proper location, modality, time, machine and clinical staff.Verifies all patient demographical information.Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.Supports Manager in achieving departmental standard for answer rate, wait times, and abandonment rate. Answers telephone calls in the scheduling queue in a timely manner.Ability to process and index incoming orders from referring offices.
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